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Frequently Asked Questions


How do I place an Order?

You may place an order by either: Calling 1-800-451-6628 or 1-727-451-1198 | Faxing 1-727-451-1197 You may also email your order to

How Can I Cancel Or Change My Order?

You may cancel an order before it ships by calling us at 1-800-451-6628 or 1-727-451-1198. If you have any further questions please connect with us or start a CHAT.

Do I need an account to place an order?

No. We will be glad to set you up in our system when you place your order.

How Can I Return a Product?

All product returns must first be authorized by calling Dilution Solutions at 1-800-451-6628 and Dilution Solutions may approve or reject a return request in its sole and reasonable discretion, as long as no chemical has been run through the products. A 20% restocking fee will apply to all authorized returns. Subject to any applicable product warranty, in no event will product returns be accepted after 60 days from delivery.

Where can I find your terms and conditions?

You can read our Terms and Conditions by clicking HERE.


What Shipping Methods Are Available?

Our standard shipping method is UPS. We can ship FedEx using the customer’s account number. Larger items or orders may be shipped LTL.

How Long Will It Take To Get My Package?

Dilution Solutions normally ships UPS ground. We also offer UPS 3-Day Select, 2nd Day Air, and Next Day Air. We ship most orders within 24 hours. Rush orders are shipped same day, provided the items are available.


What Payment Methods Are Accepted?

We accept Visa, MasterCard, Discover, American Express.


Buyers in Florida will be charged sales tax.
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