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FAQ

Shipment

What Shipping Methods Are Available?

Our standard shipping method is UPS. We can ship FedEx using the customer’s account number. Larger items or orders may be shipped LTL.

How Long Will It Take To Get My Package?

Dilution Solutions normally ships UPS ground. We also offer UPS 3-Day Select, 2nd Day Air, and Next Day Air. We ship most orders within 24 hours. Rush orders are shipped same day, provided the items are available.

Payment & Taxes

What Payment Methods Are Accepted?

We accept Visa, MasterCard, Discover, American Express.

Taxes

Buyers in Florida will be charged sales tax.

Orders & Returns

How do I place an Order?

You may place an order by either:

  • Calling 1-800-451-6628 or 1-727-451-1198
  • Faxing 1-727-451-1197

You may also email your order to info@dilutionsolutions.com

How Can I Cancel Or Change My Order?

You may cancel an order before it ships by calling us at 1-800-451-6628 or 1-727-451-1198. If you have any further questions please connect with us or start a CHAT.

Do I need an account to place an order?

No. We will be glad to set you up in our system when you place your order.

 

How Can I Return a Product?

All product returns must first be authorized by Dilution Solutions and may be requested by calling 1-800-451-6628 or 1-727-451-1198. A 20% restocking fee will apply.

Where can I find your terms and conditions?

You can read our Terms and Conditions by clicking HERE.